Returns & exchanges
As per European law we offer you the possibility to return product within 14 days after you have received your order. Please find the more detailed information below. Returns We accept returns of delivered orders within 14 after delivery. After notification of return within 14 days after receipt, you have another 14 days to make sure the product reaches us. Returns are to be paid by the customer, who is fully responsible for the shipment. Therefor we suggest to use a shipment method which is traceable. What cannot be returned It is not possible to return the following: - Personalized products - Product purchased for professional and/or commercial use Products returned with damaged or without warranty seal, used or incomplete will not be refunded. If an unauthorized return is accepted, we will deduct up to 20% administrative fee or the refund will be issued in the form of store credit.